NOW Mobile overview

With NOW Mobile, you can get incredible value on unlimited data, with no credit check, no term contract, and plan taxes and fees included.

NOW Mobile includes:

• Value: Unlimited data at $25 per line of service (taxes and fees included).
• Easy activation: No credit checks, just pay in advance and start using in minutes.
• Flexibility: You can bring your own device with you or purchase a new one. (Must be paid for in full.)
• Reliability: 22 million+ Xfinity WiFi hotspots to keep you connected when you’re on the move.
• Mexico and Canada Unlimited Pass: Get unlimited calls and text to and from Mexico and Canada, plus international data roaming while in those countries, for just $5 per month.
• Personal Hotspot: Turn on Personal Hotspot with unlimited data at 3G speeds and use your phone’s network to connect other WiFi-enabled devices to the internet — all for $5 per month.

For answers to FAQs about NOW Mobile, see NOW Mobile FAQs.

Sign up for NOW Mobile 

NOW Mobile is available by ordering through the NOW Portal, by chatting with NOW Customer Support, or visiting an Xfinity Retail Store.

When signing up for NOW Mobile, you may need to provide proof of identification. We accept the following forms of photo ID:

• Driver's license (U.S., Mexican, or Canadian)
• Valid state-issued ID (U.S. only)
• Marticula Consular (Mexico)
• Passport book — Eligible countries include:
  • Argentina
  • Aruba
  • Barbados
  • Bolivia 
  • Brazil
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde (aka Cabo Verde)
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Cuba
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Ethiopia
  • France
  • Germany
  • Ghana
  • Guatemala
  • Haiti
  • Honduras
  • India
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Jamaica
  • Japan
  • Jordan
  • Lebanon
  • Mexico
  • Nicaragua
  • Nigeria
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • South Korea
  • Spain
  • Syria
  • United Kingdom
  • United States
  • Ukraine
  • Venezuela
  • Vietnam

See the NOW Mobile Learn page for more.

Eligibility

For NOW Mobile service, you'll need to:

• Have a subscription to Xfinity Internet or NOW Internet. 
  
  • You can sign up for both NOW Internet and NOW Mobile through the NOW Portal. Learn more about the NOW Portal.
• Be located within the Xfinity footprint.

Note: Xfinity Prepaid customers are eligible for NOW Mobile.

NOW Mobile is not available for:

• Customers who subscribe to Xfinity Mobile (you cannot have a subscription to NOW Mobile and Xfinity Mobile at the same time).   
  
  • Note: Current Xfinity Mobile customers can downgrade their service to NOW Mobile at any time (eligibility restrictions apply).
• Some bulk (or multifamily) property customers, like Managed WiFi, Xfinity Connected Building and Xfinity On Campus.
  • Note: If you live in an Xfinity Wifi Ready or Traditional Bulk (Upgradeable Bulk) property, you can sign up for NOW Mobile. 

Device requirements

For a full list of devices that are eligible for NOW Mobile, see our NOW Mobile device page.

Activate NOW Mobile 

Use the Xfinity app to activate your NOW Mobile service, as well as view your plan, device, and billing information. 

If you’re a new NOW Mobile customer, here’s how to activate your service:

Xfinity app activation: New number

Follow the steps below if you’re activating a new number for NOW Mobile service:

1. Open the Xfinity app on your device following the Xfinity activation notification on your home screen. Tap Start activation.
   
2. You’ll be asked if you’d like to keep your current phone number.
   • Your number will remain connected to the current device until this step is complete.
   • Tap the circle next to Get a new number, then tap Next.
     
3. Wait while we find your new number.
   • This could take a few minutes — don’t leave the Xfinity app until we tell you your new NOW Mobile number or you may need to start over.
   • Tap Continue once finished.
     
4. Once your new number appears on your device, you can activate the eSIM to give your device access to your NOW Mobile service. Tap Continue.
   • If you’d like to learn more about an eSIM before continuing, tap What’s an eSIM?
     
     
5. To install NOW Mobile on the device you’re activating, you’ll need to:
   • Connect your device to WiFi, then wait to receive a push notification.
   • Follow the on-screen steps until you land on the Cellular Settings screen on your device.
   • After a few minutes, Xfinity Mobile should be listed as the carrier.
   • Once finished, tap I finished on the other device.
     
     
     • Note:
       • If you didn’t receive the push notification on your device, tap Didn’t receive a push notification?
       • If you’re having trouble with installing the eSIM, tap I’m having trouble with this.
6. Your device is now being activated. This could take a few minutes. Don’t leave the app or you may need to start over.
   
7. Your device is now fully activated and ready to be used!
   
   
   • To learn more about transferring data to your new device, tap How to transfer data to this device.
   • To learn more about your new device, tap Explore activated device details.
   • If you have another device you’d like to activate, tap Activate another device.
     

Xfinity app activation: Existing number

Follow the steps below if you want to transfer or “port” your existing number for NOW Mobile service:

1. Open the Xfinity app on your device following the Xfinity activation notification on your home screen. Tap Start activation.
   
2. You’ll be asked if you’d like to keep your current phone number.
   • Your number will remain connected to your current device until this step is complete and you see the message telling you your number has been transferred to NOW Mobile.
   • Tap the circle next to Keep and transfer current number, then tap Next.
     
3. Next, we’ll need to verify some account information. Enter the name and mobile information of the primary account holder.
4. You’ll need to enter both the Account Number and Number Transfer PIN for the next step. Make sure you have them both handy.
   
   • Account Number: To find the Account Number associated with your current carrier, look on the upper-right corner of your bill or online account.
     • It will be 14 digits long.
     • Enter the number without dashes. 
   • Number Transfer PIN: To get your Number Transfer PIN, you’ll first need to ensure that Number Lock is turned off on your current device by dialing *611.
     • Then, dial #PORT to receive your Number Transfer PIN.
   • If you’d like to exit the activation process, tap Exit and return later.
     
5. Once you’ve entered your account information your number will begin to transfer to NOW Mobile. 
   If you’d like to exit the Xfinity app, tap Keep transferring and exit.
   
6. Your number has been successfully transferred to NOW Mobile. You can now proceed with device activation.
   
7. First, let’s install the eSIM to give your device access to the cellular plan. Tap Continue.
   • If you’d like to learn more about the eSIM before continuing, tap What’s an eSIM?
8. You’ll need to install the cellular plan on the device you’re activating.
   • Make sure your device is connected to WiFi, then wait to receive a push notification.
   • Follow the on-screen steps until you land on the Cellular Settings screen on your device.
   • After a few minutes, XFINITY MOBILE should be listed as the carrier.
   • Once finished, tap I finished on the other device.
     
   • If you didn’t receive the push notification on your device, tap Didn’t receive a push notification?
   • If you’re having trouble with installing the eSIM, tap I’m having trouble with this.
9. Your device is now being activated. This could take a few minutes. Please don’t leave the app or you may need to start over.
   
10. Your device is now fully activated and ready to be used!
    
    
    • To learn more about transferring data to your new device, tap How to transfer data to this device.
    • To learn more about your new device, tap Explore activated device details.
    • If you have another device you’d like to activate, tap Activate another device.

Bring your own device (BYOD)

If you’re bringing your own device for NOW Mobile service, you’ll need to make sure the device is unlocked. Check with your current carrier to see if your device needs to be unlocked.

You may see the below error message within the activation flow if the device is still locked:

For more on BYOD with NOW Mobile, see how to BYOD to NOW Mobile.

Additional information

Visit our NOW Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.