It’s easy to transfer Xfinity Internet, TV, and/or Voice services to your new address, all online. Just follow the steps outlined in the Moving your Xfinity services section.
If you need to transfer Xfinity Home service, call 1-800-XFINITY or speak with a chat agent.
If the website indicates that your new address isn’t within an Xfinity service area, refer to the Moving outside of the Xfinity service area section.
Moving your Xfinity services
- Sign in to your xfinity.com account.
- Visit xfinity.com/moving and click Look up your new address.
- The website lets you know if your new address is in Xfinity's service area.
- If not, refer to the Moving outside of the Xfinity service area section.
- You can also reach this page by clicking Move or Transfer Service in the Account Details section of the Xfinity app.
- Visit xfinity.com/moving and click Look up your new address.
- Enter the best phone number to reach you, the date you would like to stop service at your current address, and your new address. Then, click Keep Moving.
Note: If your new address is outside of the Xfinity service area, refer to the Moving outside of the Xfinity service area section. - You can make changes to your plan. Once you’ve made a choice, click Keep moving.
Note: If you want to change your plan, you’ll be provided with the available service options for each of our Xfinity lines of business. - Next, we’ll show your installation options. Depending on your plan and equipment, you may be asked to choose between self-installation, Self Install Plus, or Professional Install. In some cases, the installation type is required and the webform explains if that occurs.
- If you select self-installation, you’ll need to select the date to start services at your new address. Your current equipment will be displayed along with a link to installation guides.
- If Self Install Plus or Professional Install is selected, you'll be asked to choose a date and two-hour timeframe for a technician to arrive.
- Click Keep Moving after specifying the installation details.
- If you select self-installation, you’ll need to select the date to start services at your new address. Your current equipment will be displayed along with a link to installation guides.
- Next, you’ll see a review of your move information, including addresses, equipment, and any plan changes or payments due. Click Review/Consent to accept the terms of the transfer. In the Equipment summary section, click View all to confirm the equipment being transferred.
That’s it! After your order is submitted, you’ll see a confirmation page.
Moving outside of the Xfinity service area
If your new address is outside of our service area, you can submit a request for an agent to contact you to discuss your options. You may also call Xfinity customer support at 1-800-XFINITY to speak with an agent or you may initiate a chat on xfinity.com.
If you’re moving outside our service area, you may not be able to keep Xfinity services in your home. However, if you’re an Xfinity Mobile customer, you can keep your Xfinity Mobile service after you’ve moved!
- An additional monthly fee per line will be applied on your Xfinity Mobile bill and certain restrictions apply. For more information, please see What happens if I cancel my Xfinity Internet, Voice, or TV services?.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.