This article provides basic troubleshooting steps for the Pandora app on X1.
Unable to log in
If you are unable to log in after you believe you have entered the correct username and password, visit Pandora Help for instructions on how to recover your account.
Once your account is recovered, you will be able to sign in as normal.
Unable to view content or launch app
If you do not see Pandora content on your X1 TV Box or are unable to launch the app, please verify that you:
- Have an eligible X1 TV Box.
- Have Xfinity Internet service.
- If you do not have Xfinity Internet service and attempt to launch the app, a message will appear to provide you with information on how you can subscribe to Xfinity Internet service.
- If you have met the above criteria and do not see Pandora content, try powercycling your X1 TV Box.
- If you still can’t see or access Pandora on your X1 TV Box, please contact us so that we can confirm whether the device has connectivity and has the latest device software.
App or Content Freezes
- If the Pandora app is frozen on your screen, try exiting and relaunching the app.
- If the Pandora app is still frozen, try powercycling your X1 TV Box.
- If problems persist, please contact us.
- You also have the option of visiting Pandora Help where you can find answers to issues regarding the Pandora application and features, along with additional Pandora Customer Support methods.
Trouble navigating app
- If you are having trouble navigating the Pandora app on your X1 TV Box, try exiting and relaunching the app.
- If you still have troubling navigating, try powercycling your X1 TV Box.
- If problems persist, please contact us.
- You also have the option of visiting Pandora Help where you can find answers to issues regarding the Pandora application and features, along with additional Pandora Customer Support methods.
Stations keep buffering or slow load time
- Being an Internet application, the Pandora app on X1 works just like Pandora on your computer browser, which buffers any time there is a slow Internet connection.
- You also have the option of visiting Pandora Help where you can find answers to issues regarding the Pandora application and features, along with additional Pandora Customer Support methods.
Still experiencing problems with the Pandora app on X1?
If you still experience issues, please contact us.
You also have the option of visiting Pandora Help to learn more about Pandora app features, along with Pandora Customer Support.