With millions of WiFi hotspots nationwide, Xfinity Mobile hooks you up by automatically connecting you to secure WiFi. Let's figure out why your phone isn't automatically connecting, so you can get back to enjoying easy access to free, secure data.
This article is also applicable to Comcast Business Mobile customers.
Here are some reasons your phone might not be connecting to Xfinity WiFi hotspots.
Samsung and LG phones
Auto-Connect to Xfinity WiFi is turned off
If you have a Samsung or LG phone, you must have this feature turned on before you can automatically connect to Xfinity WiFi hotspots.
Go to Settings > Connections > WiFi > Advanced and toggle on Auto-Connect to Xfinity WiFi.
Your phone doesn’t have a lock screen code
If you have an LG X power or LG X charge, automatically connecting to a secure Xfinity Mobile network requires you first configure a lock-screen code (a password or PIN). You can still automatically connect to “xfinitywifi” (a public network) and your home WiFi without a lock-screen code, but for secure Xfinity WiFi hotspots, the swipe technique for locking your screen isn’t enough.
iPhones, Samsung and other LG devices don't require a screen lock to automatically connect.
Location services aren’t on
If you have a Samsung or LG phone, you must enable location services before you can automatically connect to Xfinity WiFi hotspots. Go to Settings to make sure it's on.
Interference from third-party apps
If you have a Samsung or LG phone, a third-party app may be interfering. Try uninstalling any other WiFi connection management applications that were installed from the Google Play store. These applications can interfere with Xfinity Mobile's built-in connection manager application, causing your phone to jump back and forth between WiFi connections.
All phones
Software is out of date
If you brought your own device to Xfinity Mobile, you may have had an outdated software version when you made the switch. Update your OS so your phone is running on the latest software.
Here's how to do it:
A hotspot has a poor connection
If the nearest WiFi network has low connectivity or is down, your phone might not pick up that Xfinity WiFi hotspot.
WiFi profile management has been disabled
If you downloaded the Xfinity WiFi Hotspots app you will receive the error “Wi-Fi profile management has been disabled” when trying to automatically connect to WiFi. To correct this issue, delete the Xfinity WiFi Hotspots app and download the Xfinity app, which helps you quickly find nearby hotspots.
If you're still having trouble automatically connecting to Xfinity WiFi hotspots, contact us through chat to connect with an Xfinity Mobile Specialist.