Manage user roles and permissions on Xfinity accounts

As an Xfinity customer, you can give others access to your account and allow them to do certain things, like pay bills, add or cancel services, and use Xfinity apps. The account owner or Primary user can pick who can access the account and what they can do. You can have up to seven users, including you, on an account. 

User roles defined

The account owner is automatically the Primary user. The Primary user can then invite Secondary users to the account and give them different roles:

• Managers — Access to services, settings, and billing.
• Members — Access to troubleshooting and Xfinity apps.
• Viewers —  Access to Xfinity apps.

For information about what each role can do, see the simplified user roles and permissions.

If you are the account owner but not the Primary user, ask the Primary user to transfer the Primary rights to you. The Primary user may need to invite you to the account by following the steps in the Add and invite users to your Xfinity account section.

Add and invite users to your Xfinity account

1. Sign in to xfinity.com.
2. Choose the Account icon and click Account and Identity.
3. Scroll to the Account Details section and choose Add someone new.
4. You’ll be asked to verify your identity before you make this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a verification code from your email or text message.
5. Confirm you’re the one trying to make this change by tapping the notification in the Xfinity app or entering the code.
6. Select Manager, Member, or Viewer and choose Continue.
   
   
   • If you’re adding a viewer, go to next section on how to Add a Viewer.
7. Enter the new user’s first and last name, mobile number, and email. Then choose Send.
   
   
   
8. You'll get a confirmation message.
   
   
   
9. The new user will get an email and text message invitation to join your account. 
10. Users need to create their Xfinity ID and password once they accept the invitation.
    • Note: If a Manager or Member doesn't accept the invitation within seven days, the Primary user will have to invite them again.

Add a Viewer

1. Enter the new user's first and last name and give them a username. Click Next.
   
   
   
2. Set their password. Click Add now.
   
   
   
3. You will get a confirmation screen and the Viewer can now access your account.

Change user roles

1. Sign in to xfinity.com as the Primary user.
2. Choose the Account icon and click Account and Identity.
3. Scroll to the Account Details section to see the users on the account.
4. Choose the user you want to change.
   
   
   
5. Under the user Permissions section, choose Change permissions.
   
   
   
6. You’ll be asked to verify your identity before you make this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
7. Confirm you’re the one making the change by tapping the notification it the Xfinity app or entering the code.
8.  Choose the role you want the user to have, then choose Continue.
9. A message will come up that says the permissions are updated for this user.

Note: You can change a user’s voice permissions separately from their user role. On their user page, under the Allow Access to Voice Features section, choose the button on the right to toggle the user’s voice permissions to ON or OFF.

Transfer Primary rights

Only a Primary user can move Primary user functions to an existing Secondary user. The original Primary user will become a Secondary user and lose full access to the account. This means the original Primary can't:

• Create and manage secondary accounts and users.
• Manage product features.
• View and pay bills (unless the new Primary user makes them a Manager on the account).
• Access online voicemail (if you have Xfinity Voice) until the new Primary user gives them back access.
• Manage and pay the bill related with the Xfinity Mobile account (if subscribed).

Changing the Primary user role doesn't change financial responsibility or ownership of the account. To learn how to transfer ownership, see Change the ownership on an Xfinity account.

To transfer primary rights, you must:

1. Sign in to xfinity.com as the Primary user.
2. Choose the Account icon  and then Account and Identity.
3. Scroll to the Account Details section and select the user you want to make the Primary user.
4. Under the user Permissions, click Transfer Primary rights.
   
   
   
5. You’ll be asked to verify your identity before you make this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
6. Confirm you’re the one making the change by tapping the notification it the Xfinity app or entering the code.
7. On the Transfer your primary rights page, choose Transfer to complete the process.
   
   
   
8. A confirmation message will come up saying the transfer was successful.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.