FAQs
Why does email that I want go to my spam folder?
An effective tactic spammers use is to make their email look like mail you want. Spam often mimics familiar content and sometimes even sender names. This makes it imprecise to automatically decide if an email is wanted or not. In such instances, you can review email in the Xfinity spam folder.
I know the sender is good. How do I keep their email out of the spam folder?
The simplest way to make sure mail from a specific email address doesn’t go to your spam folder is by adding the sender’s email address to your Xfinity Address Book.
See Add or Edit Email Addresses in the Xfinity Address Book for more information.
Valid emails are still going to my spam folder.
Here are some tips to prevent email you want from going to your spam folder:
- Make sure the sender’s email address is an exact match of what’s in your Xfinity Address Book.
- If you access mail from other third-party clients (such as Outlook, Thunderbird, etc.), you may need to review your settings as they have their own mail filters and blocked senders list.
- These filters may put the mail in the spam folder even if the sender is in your Xfinity Address Book.
- Check your email rules to make sure they aren’t moving the mail.
I use the Mark as spam or Not spam options in my Xfinity Email but mail still goes to the wrong place.
Spam filters are used across Comcast and all feedback is considered. This is similar to a voting system; some users vote the mail up and some may vote it down. Although there are several other factors considered, you should continue to use the Mark as spam or Not spam options whenever possible.