Troubleshoot unresponsive remote buttons
Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced.
If you’re still experiencing issues, you may need to try a factory reset.
Factory reset the Xfinity Voice Remote with a Setup button (XR11)
- Press the Setup button until the LED at the top of the remote changes from red to green.
- Press 9-8-1.
- The LED will blink green twice to indicate that the remote was reset.
The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity remote and TV Box.
Factory reset the Xfinity Voice Remote without a Setup button but has number buttons (XR15)
- Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.
- Press 9-8-1.
- The LED will blink blue three times to indicate that the remote was reset.
The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity remote and TV Box.
Factory reset the Xfinity Voice Remote without a Setup button and no number buttons (XR16)
- Press and hold the Info (i) and Home (house) buttons at the same time for five seconds until the status light blinks.
- Press Power, then Last (back arrow), and then Bajar volumen (-) on your remote in sequence.
- The LED will blink blue three times to indicate that the remote was reset.
The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity Remote and TV Box.
Factory reset the Xumo Stream Box Remote (XR100)
- Press and hold the Back (arrow) and Plus (+) buttons at the same time until the remote beeps.
- Press 9-8-1.
- Wait for the confirmation beeps to finish resetting the remote.
The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity remote and TV Box.
Factory reset the XRA Large Button Voice Remote
See our pairing and getting to know the XRA Large Button Voice Remote article.
Paired remotes and multiple TV Boxes
Pairing the remote to a TV Box means the remote will control only that box unless it's then paired to a different box. If you have multiple TV Boxes and have paired your remote to one of your TV Boxes, make sure that you're using the remote that's paired to that specific TV Box. See instructions for pairing your Xfinity remote and TV Box.
Need a new remote? Swing by any Xfinity Store or have one mailed through the Xfinity Assistant.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.