Seasonal Convenience Plan — Customer self-enrollment form

This article includes information about placing your account on Xfinity’s Seasonal Convenience Plan or ending a Seasonal Convenience Plan early.

Steps for self-enrollment

If you want to enroll in the Seasonal Convenience Plan, follow these steps:

1. Visit the Seasonal Convenience Plan homepage and click ENROLLMENT & MANAGE SEASONAL.
   
2. Sign in using your Xfinity username and password.
3. Select your seasonal hold duration by filling in the Enter Start Date and Enter End Date fields, then click CONTINUE.
   • We recommend setting your End Date 24 hours prior to returning home. This helps ensure you have a smooth return from the Seasonal Convenience Plan.
   • Unavailable dates will be grayed out.
     
4. Confirm your email and billing addresses, then click CONTINUE.
5. Select the email account you would like us to contact you.
   • The Use a different email option lets you use an alternate email address for contact.
6. Select where you would like the bill sent while you are away. Choose Service Address or Alternate Address.
   
7. Accept the Terms & Conditions and click CONTINUE.
   
8. Review the confirmation page and click SUBMIT to finish your request.
   • All your eligible services will be placed on the Seasonal Convenience Plan.
   • The seasonal hold can only be canceled before the hold begins.
9. You'll see a confirmation screen immediately after enrollment completes. 
   
   
   
10. A confirmation email will also be sent shortly after enrollment completes.
11. Once enrolled, you can manage your Seasonal Convenience Plan through the web form by visiting the Summary page.
    
    • The CANCEL SEASONAL CONVENIENCE button will be disabled once the seasonal hold begins.
    • The CHANGE SEASONAL CONVENIENCE button allows you to make changes to your plan.
      
      • Note: You won't be able to change your start date if you previously enrolled and the start date has passed.
    • After updating your desired dates, select the checkbox that reads, "I certify that I understand and consent to the rates and charges," and then click SAVE CHANGES in the lower-right corner to proceed. 

Manage an existing enrollment

You may return to comcastseasonal.com to review your Seasonal Convenience Plan details. The Seasonal Convenience Plan summary page appears when you return.

The CANCEL SEASONAL CONVENIENCE button is no longer available after your seasonal hold begins.

The CHANGE SEASONAL CONVENIENCE button lets you change your plan’s end date only if your scheduled end date hasn’t passed and the maximum number of days allowed hasn’t been exceeded.

You must select the checkbox that reads, "I certify that I understand and consent to the rates and charges," and click SAVE CHANGES in the lower-right corner to proceed.