Set up or turn off automatic payments in your account

You can set up automatic monthly payments online using your checking account, savings account or card (credit/debit).

When you enroll in automatic monthly payments, the then-current balance on your account will be charged to the payment method on file. Your current balance is the amount on your Xfinity bill, minus credit adjustments or payments posted to your account after the bill was issued. The payment will be processed on the Xfinity bill due date.

The following instructions do not apply to Xfinity Mobile automatic payments. You must access your Xfinity Mobile account to change payment options for your mobile service. 

Note: If the card you use for automatic payments is set to expire soon, you'll receive an email a month prior to the card expiration date asking you to update your payment information.

I don’t need instructions, take me directly to manage my automatic payment settings.

Set up automatic payments

To set up automatic payments, follow the steps below.

1. Sign in to your account using your Xfinity ID and password.
2. Click the Account icon from the top-right corner.
   
   
   
3. Select Billing from the menu.
   
   
   
4. Scroll down to Bill Settings and then select the Autopay box. If you have Xfinity Mobile, you need to click Bill Details first to get to this screen.
   
   
   
5. Select the payment method you want to use for automatic payments. You can choose a saved payment method from the list or add a new payment method.
   • If you chose to add a new payment method, you’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding.
6. Provide your bank or card information if you want to add a new method of payment.
   • When adding a new bank account, you’re asked to connect to your financial institution using Plaid.
     • We use Plaid to protect your bank account and to make sure account use is verified and valid.
   • If using a card, you’re asked for the three-digit Security Code that appears on the back of your card.
     • (The Security Code on American Express-branded cards is four digits and appears on the front of the card.)
7. Check the box next to I agree to the Automatic Payments Terms & Conditions.
8. Click Set Up.
9. You'll see a confirmation message at the top of the page. You also receive an email enrollment confirmation.

Check if you're enrolled in automatic payments

Your upcoming and pending payments are shown on the Billing page. The scheduled payment date, amount to be charged, and payment method are shown, so you're always aware of upcoming withdrawals from your account.

If it's the day of the scheduled payment or the payment is processing, you still see the processing date. Payment processing can take up to three business days.

Turn off automatic payments

If you already set up automatic payments on your account and would like to turn them off, follow these instructions.

Note: You can’t turn off automatic payments on the date a payment started processing.

1. Sign in to your account using your Xfinity ID and password.
2. Go to the Bill Settings section of the Billing page.
3. Click the Autopay box. It shows On.
   
   
   
4. Click Turn Off.
   
   
   
5. Click Yes, turn off when prompted.
   
   
   
6. You receive an email confirming you turned off automatic payments.

Manage automatic payments in the Xfinity app

To manage your automatic payment settings from the Xfinity app, follow these instructions.

1. Sign in to the app, which will open on the Overview tab.
2. Tap Manage Billing.
   
   
   
3. Select Bill settings under Total balance.
4. Tap the Autopay box. It shows On.
   
   
   
   • Note: You may be prompted to sign in to your account.
5. Tap Manage Autopay.
   
   
   
6. From this screen you can turn off automatic payments or update your payment method.
   

 

 To update your payment preferences:

1. Follow the initial steps.
2. Tap Update Payment Method.
   
3. You can select an existing payment method or set up your automatic payment using a new payment method.
4. After selecting or entering your payment method and agreeing to the Automatic Payments Terms & Conditions, tap Set up.
   • If you select New bank account or New credit/debit card, you’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding.
     
     
     
5. You'll receive a confirmation message.
   

 

If you want to turn off your automatic payments:

1. Follow the initial steps.
2. Select Turn Off and confirm you want to turn off the automatic payments.
   
   
   

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.