Take a few moments to review the steps and questions below before shipping your device. Please follow this checklist carefully. If the conditions aren't met, we may not be able to process your trade-in.
For more information, please see the TIP terms and conditions.
1: Inspect your device
- Does the device that you're shipping match the make and model on your purchase receipt?
- Does the device power on when fully charged?
- Does the screen work when turned on, without any cracks or other damage to the display screen?
- Is the device free of liquid damage?
- If your device shows evidence of direct or indirect moisture, it isn't eligible.
- Is the device free of damage?
- Minor scratches and scuffs are ok, but we won’t accept devices with cracks, splits or fractures.
- Devices with physical damage (i.e., a missing button or damaged charging port) also aren't eligible.
- Minor scratches and scuffs are ok, but we won’t accept devices with cracks, splits or fractures.
- Is the display functional and free from damage?
- Minor scratches and scuffs are ok, but we won’t accept cracks or fractures.
2: Prepare your device
- Have you backed up your personal data and removed your memory card (if your device has one)?
- If you’re trading in an Apple device, disable Find My Device.
- From your iPhone, go to Settings > [your name] > iCloud (or Settings > iCloud), then turn off Find My Device.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you’ll need to turn it off.
- There may be a delay before you are able to complete this process based on your device’s settings.
- Have you factory reset your device?
Note: If your device isn't in working order, or doesn’t meet the requirements above, we may be unable to complete your trade-in.
3: Ship your device
- If your device has a removable battery, keep the battery inside the device.
- Pack the device securely to keep it safe during transit.
- We recommend a sturdy box with protective padding.
- Limit one device per package.
- Using the receipt and mailing label included in the email you received when you accepted the trade-in offer:
- Print the receipt and mailing label.
- Cut out the receipt and place it inside your package.
- Cut out the prepaid merchandise return label and attach it to your package.
- If you’re trading in multiple devices, ship each device separately with its own return label included in your order confirmation email.
- Keep the email you received for your records.
- It contains the IMEI and package tracking number that you’ll need to reference if you have questions about your trade-in.
- Mail the package through the United States Postal Service with standard shipping.