Find out how to get started and use the Xfinity Stream app on Apple TV devices.
All Xfinity Internet and TV customers can use the Xfinity Stream app. Features and content vary depending on your services. View the eligibility section of the Xfinity Stream app on Apple TV Devices.
Does streaming using the Xfinity Stream app count against my internet data?
No. However, video services like TV Go content accessed through the Xfinity Stream mobile app and web portal or content from NBC.com or the NBC and NBC Sports apps might count toward your data usage plan.
What Apple TV devices can I use?
Any Apple TV device that supports tvOS version 15 or later, including:
Can I use the Xfinity Stream app if I have multiple Xfinity accounts?
Yes. If you have issues accessing the app, see our Xfinity Stream Error Code article for more information.
Do I need to rent an Xfinity TV Box to use the Xfinity Stream app?
No. See Xfinity Stream app on Xfinity TV Partner Devices FAQs for more information.
Is there a charge for using the Xfinity Stream app on Apple TV?
No, there’s no equipment charge for watching the Xfinity Stream app on your Apple TV devices.
I just ordered Xfinity TV service. Can I use the Xfinity Stream app before my professional installation?
No.
Can I use the Xfinity Stream app when my Apple TV isn’t connected to my Xfinity in-home WiFi?
No, because the Xfinity Stream app lets you access your Xfinity TV services, which are only available through your in-home Xfinity network. You won’t be able to use the app if you’re connected to another network, including Xfinity WiFi hotspots or any "XFINITYwifi" network that may be available in your home. If you’re an Xfinity On Campus customer, you must be on your campus WiFi network.
Can I use my Xfinity Stream app at a friend's house or a hotel room?
No, but you can still access your favorite content on the go through the Xfinity Stream app on your smartphone, tablet or computer. In addition, if you have Xfinity TV and an Apple TV device, you can use many programmer apps to access your TV network websites and apps programming outside your home using your Xfinity ID and password.
Why does the app say I need to be on my home network when I am on my home network?
Be sure you're connected to your in-home Xfinity network and not the network called "XFINITYwifi." This is a WiFi hotspot that guests who are Xfinity Internet customers can use, so you don't need to give out your password. If your modem or gateway is provided by Xfinity, the network name is usually on the side or bottom of the modem or gateway.
How do I get the Xfinity Stream app on my Apple TV device?
Go to the Apple App Store on your Apple TV device, then download the app (Xfinity Stream).
Can I rent, purchase or get additional features or services on the Xfinity Stream app on Apple TV?
No, but you can watch anything you’ve already rented or purchased.
Use the Apple TV device remote. If you have an iPhone logged in with the same Apple ID as your Apple TV device, you can also use the virtual remote on your iPhone.
Can I watch my Xfinity DVR recordings on the Xfinity Stream app on my Apple TV device?
Yes.
Are Parental Controls available?
Yes. For more information, see Set Parental Controls With the Xfinity Stream app.
Are accessibility features available?
Yes. For details, see Accessibility Options in Xfinity Stream app for Apple Devices.
Is there an extra charge for using Xfinity Stream app on my Apple TV device?
No.
FAQs
Get started with the Xfinity Stream app
What do I need to use the Xfinity Stream app on my Apple TV device?All Xfinity Internet and TV customers can use the Xfinity Stream app. Features and content vary depending on your services. View the eligibility section of the Xfinity Stream app on Apple TV Devices.
Does streaming using the Xfinity Stream app count against my internet data?
No. However, video services like TV Go content accessed through the Xfinity Stream mobile app and web portal or content from NBC.com or the NBC and NBC Sports apps might count toward your data usage plan.
What Apple TV devices can I use?
Any Apple TV device that supports tvOS version 15 or later, including:
- Apple TV HD (2021)
- Apple TV 4K (2017)
- Apple TV 4K (2015)
Can I use the Xfinity Stream app if I have multiple Xfinity accounts?
Yes. If you have issues accessing the app, see our Xfinity Stream Error Code article for more information.
Do I need to rent an Xfinity TV Box to use the Xfinity Stream app?
No. See Xfinity Stream app on Xfinity TV Partner Devices FAQs for more information.
Is there a charge for using the Xfinity Stream app on Apple TV?
No, there’s no equipment charge for watching the Xfinity Stream app on your Apple TV devices.
I just ordered Xfinity TV service. Can I use the Xfinity Stream app before my professional installation?
No.
Can I use the Xfinity Stream app when my Apple TV isn’t connected to my Xfinity in-home WiFi?
No, because the Xfinity Stream app lets you access your Xfinity TV services, which are only available through your in-home Xfinity network. You won’t be able to use the app if you’re connected to another network, including Xfinity WiFi hotspots or any "XFINITYwifi" network that may be available in your home. If you’re an Xfinity On Campus customer, you must be on your campus WiFi network.
Can I use my Xfinity Stream app at a friend's house or a hotel room?
No, but you can still access your favorite content on the go through the Xfinity Stream app on your smartphone, tablet or computer. In addition, if you have Xfinity TV and an Apple TV device, you can use many programmer apps to access your TV network websites and apps programming outside your home using your Xfinity ID and password.
Why does the app say I need to be on my home network when I am on my home network?
Be sure you're connected to your in-home Xfinity network and not the network called "XFINITYwifi." This is a WiFi hotspot that guests who are Xfinity Internet customers can use, so you don't need to give out your password. If your modem or gateway is provided by Xfinity, the network name is usually on the side or bottom of the modem or gateway.
How do I get the Xfinity Stream app on my Apple TV device?
Go to the Apple App Store on your Apple TV device, then download the app (Xfinity Stream).
Can I rent, purchase or get additional features or services on the Xfinity Stream app on Apple TV?
No, but you can watch anything you’ve already rented or purchased.
Use the Xfinity Stream app
What remote should I use for the Stream app on my Apple TV device?Use the Apple TV device remote. If you have an iPhone logged in with the same Apple ID as your Apple TV device, you can also use the virtual remote on your iPhone.
Can I watch my Xfinity DVR recordings on the Xfinity Stream app on my Apple TV device?
Yes.
Are Parental Controls available?
Yes. For more information, see Set Parental Controls With the Xfinity Stream app.
Are accessibility features available?
Yes. For details, see Accessibility Options in Xfinity Stream app for Apple Devices.
Is there an extra charge for using Xfinity Stream app on my Apple TV device?
No.