As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile service for up to 39 months in the event of military deployment or location transfer. There are just two requirements:
- You must either have received orders to deploy outside the U.S. for more than 90 days or received a permanent change of duty station within the U.S.
- You must have received the orders after signing up for Xfinity Mobile service.
Please bring your deployment paperwork into an Xfinity Retail Store or call 888-936-4968 to securely provide your deployment paperwork electronically. We will update your Xfinity Mobile account with your suspension-eligibility status, so you're good to go when you’re ready to suspend service.
Find an Xfinity Retail Store featuring Xfinity Mobile near you.
Here's how it works while you're away
While an Xfinity Mobile line of service is suspended for military deployment, you won't have to pay any service fees on the line.
If you’re still paying off your device through a device payment plan, you can either pay it off in full or continue to make payments while you’re deployed.
Reinstating your service
To avoid deactivation of your service, contact us before the 39 months is up. Once you reinstate your service, you'll be able to use the same phone number you had before and add lines or change data options as needed.
If we don't hear from you before 39 months, your line will be disconnected. You’ll have to sign up for Xfinity Mobile again and receive a new phone number.
For any questions, or to suspend or reinstate your service, chat with an agent.