We have a few solutions if you're unable to make calls with Xfinity Voice. 
Troubleshooting tips
If you're having trouble making phone calls with your Xfinity Voice service, try whichever of the following steps apply:
- Check out our no dial tone tips if you can't make or receive calls.
- Plug a working corded phone into different jacks to make sure a malfunctioning phone or jack isn't causing the issue.
- Make sure you dial a 1 before the area code.
- Review our international calling tips if you're unable to call an international number.
Still having trouble calling out? Please contact us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.