We offer a few easy solutions to try when you're able to make local calls, but not long distance calls.
Troubleshooting tips
If you’re unable to call your favorite uncle a few states away with your Xfinity Voice service, but you can make a local call to your neighbor down the block, try one of the two options below:
- For international calls, confirm international dialing instructions — see how to make international telephone calls with Xfinity Voice.
- For long-distance calls, make sure you dial 1 before the area code and the number.
Still unable to make long distance calls? Chat with us.