Learn what to do when you have a problem with an ecobee Thermostat connected to your Xfinity system.
What you'll need
- Xfinity Home or Xfinity Internet (This feature is limited to Xfinity Internet customers who reside in certain areas of Indiana, Kentucky, Maryland, Michigan, Ohio, Pennsylvania, and West Virginia.)
- Access to the Xfinity Home app
- A compatible ecobee Thermostat, installed and activated according to the manufacturer's instructions
- Your ecobee login credentials
Troubleshooting your ecobee Thermostat
Before you begin:
- Have you installed your ecobee Thermostat and activated it with the ecobee app?
- Have you connected your ecobee Thermostat to the Xfinity Home app?
- Do you know how to control your ecobee Thermostat from the Xfinity Home app?
If you can't control your ecobee Thermostat from the Xfinity Home app:
- Restart the Xfinity Home app.
- If the problem continues, confirm that you can control your ecobee Thermostat from the ecobee app.
- If you can control the device from the ecobee app, wait a few minutes, and then try the Xfinity Home app again, or contact us.
- If you can't control the Thermostat from the ecobee app, please contact ecobee Customer Support.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.