Plug-in lighting device troubleshooting

Learn what to do when you have a problem with a plug-in lighting device.

What you'll need

• Xfinity Home
• Access to the Lighting Module you're having trouble with:
  • GE plug-in Wireless Smart Dimmer
  • GE plug-in Wireless Smart Switch
  • Leviton Decora Smart Zigbee plug-in Dimmer
  • Leviton Decora Smart ZigBee plug-in Outlet

Difficulty
Easy

My lighting device won't pair.

Try moving the lighting closer to the Xfinity Home touchscreen.

Remove any other wireless devices, such as the internet modem, router, cordless phone etc. between the lighting device and the touchscreen.

Your lighting should be able to pair if it's within 65 feet of the touchscreen, but you may need to move the lighting device closer depending on the construction of intervening walls (e.g., brick versus drywall) or other obstacles (e.g., large appliances such as a refrigerator).

If these actions don't resolve the issue, try resetting your lighting device.

I can't control the light plugged into my lighting device.

1. Make sure the light's switch is turned on.
2. Check the light bulb.
3. GE: Make sure the light is plugged into the left outlet on the lighting device.
   • The right outlet is always on and cannot be controlled remotely.
4. If the lighting is plugged into an outlet controlled by a light switch, make sure the switch is turned on.
5. Did you pair the lighting device with your Xfinity Home system?
6. Verify that your Xfinity Home touchscreen is online. If not, restore the connection.

How do I reset my lighting device?

The lighting device can be reset, but will need to be re-paired with your system.

GE Devices

1. Unplug the Smart Switch or Dimmer from the outlet.
2. Press and hold the button in the center of the lighting device's front.
3. Plug the lighting device back into the outlet while holding down the button.
4. Release the button after the lighting device is plugged in.
   • If the button is held down more than four seconds after being plugged in, the lighting device will not reset and will remain connected to your system. If the button is held down more than 10 seconds, repeat steps 1-4.
5. When the light in the center of the lighting device starts to blink, it is ready to re-pair.
   
   

1. Press and hold the backlit button for 14 seconds.
2. After the first seven seconds, the light will turn amber. Continue holding.
3. When the light flashes red/amber, release the button and the plug-in device will reset.
4. Re-pair the device.