Microsoft Teams, Google Meet, and Zoom are the most common applications that replicate a virtual classroom experience. If you’re having trouble with your remote learning experience, and you’ve already tried troubleshooting and checked for a service outage in your area, you may be having issues with the applications themselves. Listed below are some resources to help.
Note: You can also check for outages and get real-time updates on the status of your Xfinity services with the Xfinity app — download it today!
Google Meet
- Find help with Google Meet
- Troubleshooting Google Meet:
- People can't hear me in meetings
- Video and audio quality
- People can't see me in meetings
- Google Meet training
Zoom
- Find help on Zoom
- Troubleshooting Zoom:
Microsoft Teams
- Find Help with Teams:
- Access Help by clicking the Help button on the left side of the app, then select Topics, Training or What's new.
- Search for a topic you want or use the tabs at the top to browse.
- Microsoft Teams help & learning
- Troubleshooting Teams:
- My camera isn’t working in Teams
- My microphone isn’t working in Teams
- Change settings
- Microsoft Teams video training