Using the Xfinity app, you can fix issues with your Xfinity TV service such as picture and sound problems, remote control trouble, error codes, and more. 
Troubleshooting your video service using the app
- Open the app.
- Tap the Services tab.
- Tap Troubleshoot TV issues.
- Tap the applicable option to start troubleshooting.
- If you’re still having issues after trying to fix the problem through the app, you can chat with an agent for additional support.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.