As we continue to evaluate our product offerings and streamline how you manage services with us, we retired the Xfinity Connect app and Voice2Go features on April 20, 2021.
Secondary virtual telephone numbers that were created via Voice2Go may continue to show in the Xfinity Voice portal until they are discontinued at a later date.
Customers won’t be able to answer calls made to virtual numbers, but these calls will be sent to voicemail unless their voicemail is full and call history/logs will still be accessible via the Xfinity Voice portal.
Continue to access email from your mobile device
Rest assured that you can continue to easily access your Comcast email from your mobile device. Here are two options.
- Use the Xfinity Email web portal at connect.xfinity.com. This site is optimized for your mobile device – and you can bookmark it for easy access from your home screen!
- You can also access your email using a third-party email client, like Outlook, Thunderbird or the Mail apps in your iPhone or Android device. These email clients include extra benefits like the ability to add attachments and access your phone contacts.
- You’ll just have to make sure you enable third-party client access within Xfinity Email before getting started. Get step-by-step instructions.
- You’ll just have to make sure you enable third-party client access within Xfinity Email before getting started. Get step-by-step instructions.
Listen to your voicemail from anywhere
The mobile-optimized Xfinity Voice web portal (connect.xfinity.com) allows you to easily manage your voicemail.
- Listen to your voicemail, have your voicemail transcripts emailed to you using our Readable Voicemail feature, or use the Download Voicemail feature. Get instructions.
- Manage your Xfinity Voice settings, including call history, call logs, and call blocking tools to help you block unwanted spam calls.
Set up Advanced Call Forwarding as an alternative to Voice2Go
The Voice2Go phone number feature that allows you to make and receive phone calls on your mobile device using your Xfinity home phone number or additional created Voice2Go phone numbers was discontinued on April 20. Additional Voice2Go phone numbers created for Voice2Go will no longer receive calls and cannot be ported.
- Voicemail and associated call history and call logs for the Voice2Go phone numbers will be accessible through the Xfinity Voice web portal until May 20, 2021.
- Set up Advanced Call Forwarding to help you never miss a call to your home phone number. It allows you to select up to four additional phone numbers to ring when a call comes into your home phone. Get instructions.
Notes:
- If you turned off the Advanced Call Forwarding feature that causes your phone to ring when you get a call, follow the instructions here to re-enable.
- You should remove any additional Voice2Go numbers from your Advanced Call Forwarding settings.
Add the Xfinity Email/Voice portal shortcut to your Android or Apple Home screen
Android Phone
- Launch Chrome for Android.
- Go to connect.xfinity.com and sign-in with your Xfinity ID.
- Tap the Menu icon (three dots in upper right-hand corner).
- Tap Add to Home screen.
Apple iPhone
- Launch the Safari browser on Apple's iOS.
- Go to connect.xfinity.com and sign-in with your Xfinity ID.
- Tap the Share button on the browser's toolbar (look for the rectangle with an arrow pointing upward at the top of the screen on an iPad or the bar at the bottom of the screen on an iPhone).
- Tap the Add to Home Screen icon in the Share menu.
Note: After Step 4, you'll be able to enter a name for the shortcut then Chrome or Safari will add it to your Home screen.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.