Ugh. No matter whether you dropped it, your device has water damage, or it's not working for an unknown reason, it's so frustrating when your device won't power up. Here are some things you can try to bring it back to life:
- Plug it in for signs of life.
- If the battery was completely drained, it may need a few minutes of charge before it comes back on.
- Try a different charger or outlet.
- Turn to the pros at Apple if you have an iPhone: Find out what to do if your iPhone won't turn on.
- If you are using an Android device, attempt to power on the device by holding the power and volume down buttons at the same time. If this works:
- You'll receive a boot load screen.
- Use the volume buttons to toggle to the option Restart device.
- This should restart the device, and bring you to your normal lock screen.
If the problem persists, call us at 1-888-936-4968 and we’ll help you find a solution.
You can find more information about warranty support here.
Note: Just a reminder that your phone has a non-removable lithium ion battery, so don't attempt to remove it.