With WiFi Boost Guarantee, you can enjoy up to two WiFi Boost Pods and in-home support from an Xfinity technician to help you get a strong WiFi connection to all your devices, if recommended.
Our WiFi Boost Guarantee is only available with three internet speeds: Gig, Gigabit Extra and Gigabit x2.
Eligibility requirements
To be eligible for WiFi Boost Guarantee, you’ll need to:
- Subscribe to Xfinity Internet in an eligible area with Gig, Gigabit Extra or Gigabit x2 speed plans.*
- Lease a compatible gateway.
- Download and activate the Xfinity app.
- Have an account that’s in good standing.
*Customers who only receive Xfinity services through bulk or similar arrangements through which services are paid by a third party are not eligible for the WiFi Boost Guarantee unless such customers have established individually billed accounts and satisfy the above-referenced eligibility requirements.
Network health check
- Download the Xfinity app from the Apple App Store if you have an Apple mobile device or Google Play if you have an Android mobile device.
- Open the Xfinity app on your mobile device. Tap Sign In.
- Sign in with your Xfinity ID and password. Once finished, tap Let’s go.
- Note: You’ll be redirected to your internet browser to complete the sign-in process.
- Note: You’ll be redirected to your internet browser to complete the sign-in process.
- Tap the WiFi tab at the bottom of the app.
- Tap Troubleshoot.
- Tap Test your whole home network.
- The Network Health Check will run.
- First, we’ll check for outages in your area.
- If you’re getting the expected speeds from your plan, you’ll see the following:
- Next, we’ll check the connection strength to each of your devices.
- Your results will display. If any of your devices are experiencing a weak connection, tap Help me fix it to troubleshoot. Tap Test again to run the test again.
- Follow the instructions for placing your gateway. Once finished, tap Next, or you can try to Test again if you’ve moved your gateway or router to a better location.
- If you’re still experiencing connectivity issues, you’ll be presented with one of three options, depending on your tier of service:
- WiFi Boost Guarantee customers
Improve your connection with WiFi Boost Guarantee
Your test showed some connection issues. Because your plan comes with WiFi Boost Guarantee, you can get a WiFi Boost Pod at no extra cost to extend yoru WiFi network and help eliminate deadspots. Chat with Xfinity Assistant to continue. - WiFi Boost Pod included/no WiFi Boost Guarantee
An Xfinity Wifi Boost Pod could improve your connection
Your test showed some connection issues. WIth your plan, you can get a WiFi Boost Pod at no extra cost to extend your WiFi network and help eliminate deadspots. Chat with an Xfinity Assistant to continue. - Basic package
Add an Xfinity WiFi Boost Pod for better coverage
Your test showed some connection issues. Consider adding a WiFi Boost Pod to extend your WiFi network and help eliminate dead spots in your home. Chat with Xfinity Assistant to continue.
- WiFi Boost Guarantee customers
- Tap Let’s go to chat with Xfinity Assistant about ordering a WiFi Boost Pod to extend your WiFi network and help eliminate dead spots in your home.
- Once you receive your WiFi Boost Pod, you can install it through the Xfinity app.
- Once your WiFi Boost Pod is installed, run the Network Health Check again in the Xfinity app. (See the Network health check section above for instructions.)
- If you’re still experiencing WiFi issues and WiFi Boost Guarantee is included as part of your internet tier, you’ll be able to schedule a technician visit free of charge to evaluate your overall connection and determine if a second WiFi Boost Pod is needed. Tap Let’s go to chat with Xfinity Assistant to continue.
FAQs
What’s WiFi Boost Guarantee?
The Xfinity WiFi Boost Guarantee provides eligible customers with compatible Xfinity Gateways additional support for connected devices in the home. After performing a Network Health Check in the Xfinity app, eligible customers may receive up to two WiFi Boost Pods and an in-home technician visit, if recommended, to help get a strong WiFi signal on connected devices in the home.
Which Xfinity Internet plans include WiFi Boost Guarantee?
The Xfinity WiFi Boost Guarantee is exclusive to Gig, Gigabit Extra and Gigabit x2 internet speed plans.
How do I get WiFi Boost Guarantee?
WiFi Boost Guarantee is exclusive to Gig, Gigabit Extra and Gigabit x2 internet speed plans.
How does WiFi Boost Guarantee work?
Here’s how it works:
- Test your network in the Xfinity app to check your speeds and view connection strength.
- After, we’ll provide troubleshooting tips in the Xfinity app. If you’re still experiencing connectivity issues, you may be eligible for a WiFi Boost Pod.
- If your difficulties continue, you can use the Xfinity app to schedule a free tech visit for in-home support and testing.
- After assessing your home network, our technician may recommend a second WiFi Boost Pod to improve your WiFi signal.
What are WiFi Boost Pods?
WiFi Boost Pods work with your Xfinity Gateway to help extend your WiFi network and eliminate dead spots, so you can enjoy excellent coverage throughout your home. To get started, simply plug in and connect to your Xfinity Gateway with the Xfinity app.
It may take up to 48 hours after a Pod is installed for the network to fully optimize for WiFi performance and connectivity.
Are WiFi Boost Pods included at no additional cost with WiFi Boost Guarantee?
If you meet the eligibility criteria for the WiFi Boost Guarantee and a WiFi Boost Pod is recommended, the Pod is provided subject to a three-year equipment installment plan where the total value of the WiFi Boost Pod (currently, $119 for one Pod) will be credited in equal installments over 36 months. If you disconnect Xfinity services or downgrade Xfinity Internet to a tier below Gigabit prior to the end of the 36-month period, then you’ll be responsible for paying any balance remaining on the equipment installment.
If your connectivity issues persist, you may be eligible for a second WiFi Boost Pod and/or a free technician visit to troubleshoot your WiFi. The second WiFi Boost Pod will be provided on the same basis as the first.
What happens if I change my internet plan?
- If you have Gig or above internet and move to Gigabit Extra or Gigabit x2:
- Your new internet plan will include WiFi Boost Guarantee.
- If you have Gig or above internet and move to 400 or 800 Mbps:
- Your new internet plan won't include WiFi Boost Guarantee, but you may still be eligible for one WiFi Boost Pod, if recommended.
- If you already received a second Pod through the WiFi Boost Guarantee, you’ll be responsible for paying the remaining amount for the second Pod if the plan change occurs before the three-year equipment installment plan is complete.
- If you already have a second Pod, you’ll need to pay the remaining amount for the second Pod if the plan change occurs before the three-year equipment installment plan is complete.
- If you have Gig or above internet and move to 200 Mbps or lower:
- Your new internet plan won't include WiFi Boost Guarantee.
- If you already have one or two Pods through the WiFi Boost Guarantee, you’ll be responsible for paying the remaining amount for the Pods if the plan change occurs before the three-year equipment installment plan is complete.
What limitations exist for WiFi Boost Guarantee?
Certain conditions such as size and construction materials may limit WiFi coverage and are excluded from WiFi Boost Guarantee, including:
- Homes that do not have standard configuration or are larger than 6,000 square feet.
- Homes where the presence of certain construction materials (steel, concrete, stone, etc.) may reduce WiFi connectivity.
WiFi-connected devices must be located within finished portions of the home or be physically attached to the home’s exterior to be included within the scope of the WiFi Boost Guarantee. The maximum number of devices supported via WiFi connection for each individual home is 100. Certain devices are excluded from the WiFi Boost Guarantee, including:
- Institute of Electrical and Electronic Engineers (IEEE) standard 802.11b and 802.11g devices.
- Devices connected directly to the gateway by Ethernet cable and not connected to the gateway or a Pod through WiFi.
- Devices not powered on (e.g. not in sleep or low power / standby mode).
- Devices in exterior buildings including (but not limited to) sheds and detached garages.
- Devices in potentially unsafe or unused spaces including (but not limited to) unfinished attics and basements.
Can I use my own modem with WiFi Boost Guarantee?
No, customer-owned modems aren't eligible for WiFi Boost Guarantee.
Which Xfinity Gateways are compatible with WiFi Boost Guarantee?
The following Xfinity Gateways are compatible: XB3 (excluding model 3939), XB6, XB7, and XB8 Gateways.
What if I have Storm-Ready WiFi?
Your Storm-Ready device doubles as a WiFi Boost Pod when you're not in an outage. If you already have Storm-Ready WiFi and a WiFi Boost Pod, you won’t be eligible for another WiFi Boost Pod if your internet plan includes WiFi Boost Guarantee.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.