To make sure your Android phone is connected to your private home WiFi network at home or to Xfinity WiFi when you’re traveling, just follow the steps below.
Configuring Your Device To Use Your Private Home WiFi Network at Home and Xfinity WiFi on the Go
For Android phones running OS version 4.4 and above, if you have downloaded the Xfinity WiFi app and signed in, your phone will automatically connect to your private home WiFi network at home and Xfinity WiFi when visiting a friend or traveling.
If you have manually connected to Xfinity WiFi and your private home WiFi network before, your phone may connect automatically depending on the order in which you connected to these networks. Most Android phones try to connect to the most recently connected network available. If your device doesn’t connect to your private home WiFi network by default, follow the steps below:
- Tap Settings.
- Tap WiFi to see the list of available networks (SSIDs).
- To connect to your private home WiFi network, tap the network name of your private home WiFi network in the menu (usually this will be the network with the strongest signal).
- Wait a few seconds while your phone connects.
- If you’ve never connected to your private home WiFi on this Xfinity Wireless Gateway, you’ll need to enter the Network Key printed on the label on the bottom of the Wireless Gateway and then tap Connect.
- If you’ve changed the network key (also known as password) from the original setting, enter that key instead. Find out more about connecting to your Wireless Gateway.
- Wait a few seconds while your phone connects, and you're done!
Note: These steps may need to be repeated if you want your phone to connect to your private home WiFi when you’re at home.
Connect to Xfinity WiFi Away From Home
To get the best experience on Android phones (OS version 4.4 and above), download the Xfinity WiFi app. The app will automatically connect you to Xfinity WiFi with access to Xfinity WiFi security features.
If you want to connect to Xfinity WiFi for the first time manually, follow the steps below.
Note: The screens might slightly vary based on your Android OS version.
- Make sure WiFi is turned on. To turn WiFi on, tap Settings.
- Tap Wi-Fi.
- Make sure WiFi is set to On. If WiFi is set to Off, tap the WiFi toggle switch to turn on WiFi.
- Once WiFi is turned on, wait a moment as your Android phone detects the WiFi networks in range.
- Find xfinitywifi from the list of available networks and tap it.
- Wait a few seconds while your phone gets an IP address from the xfinitywifi network. Once connected, connected will appear under the xfinitywifi SSID name.
Once you've joined the Xfinity WiFi network manually, your Android phone will automatically connect whenever the network is in range of an Xfinity WiFi hotspot.
Sign Into Xfinity WiFi
Once you've connected to the xfinitywifi network, simply launch your Web browser and you’ll be taken to the login page.
- Enter your Xfinity ID and password. Choose Sign In.
- You can recover your Xfinity ID and password. If you’re an Xfinity Internet customer but don’t have a Xfinity ID, you can create one.
After you successfully enter your Xfinity ID and password, you’ll be directed to the Xfinity WiFi home page. From there, you can begin to browse the Internet.
Ensuring a Good Connection
On Android 4.3 and above you can turn on the auto network switch option to ensure you always have a good connection by following these steps:
- Go to your phone’s Settings.
- Go to the Wi-Fi sub-setting, usually grouped under “Network connections” or a similar section.
- Tap/press your phone’s Menu button to display more options, and then tap Advanced.
- Check Avoid Poor Connections. Confirm your choice if asked. And you’re done!
Technical Support
Due to the numerous WiFi devices and configurations available, Comcast is only able to confirm that is functioning correctly. Comcast does not offer technical support for connecting devices to the Internet. Please refer to the user manual for your device should you require additional assistance
Additional Information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.