Connect your Xfinity ID with your X1 TV Box apps

This article provides details on how to connect your Xfinity ID to Xfinity X1 apps in order to enjoy the full functionality of an interactive television experience.

Setup and activation of the third-party apps, such as Pandora, may also be performed via the web portal: xfinity.com/profile. Each user can control their setup and privacy settings by using their own Xfinity ID.

Getting started

1. Access the web portal on your computer, laptop or mobile device.
2. Log in using your Xfinity ID and password.
3. Under My Apps, select the app you want to connect to and follow the on-screen instructions. 
4. Enter the login information associated with the app.
5. Click Sign In.
6. You'll see a confirmation message.
   • The Sign In button will change to a Manage Connection button.
7. Your Xfinity ID has now been successfully connected, and you can now use the app on your X1 TV Box.

Privacy settings

Each person within the household has the option to use a four-digit application PIN every time certain apps are used, such as Pandora.

The PIN is the first four characters of the Xfinity ID password translated to numbers using the telephone keypad.

• The 0 button is not used.
• Use the 1 button for special characters or punctuation marks.
• Use the 2 button for the letters A, B, C.
• Use the 3 button for the letters D, E, F.
• Use the 4 button for the letters G, H, I.
• Use the 5 button for the letters J, K, L.
• Use the 6 button for the letters M, N, O.
• Use the 7 button for the letters P, Q, R, S.
• Use the 8 button for the letters T, U, V.
• Use the 9 button for the letters W, X, Y, Z.

For example:

• If the password is "Comcast" the PIN is "2662."
• If the password is "Happy" the PIN is "4277."
• If the password is "J@ck" the PIN is "5125."