If you have a problem with your non-X1 Xfinity TV service, please see the basic troubleshooting tips below.
Always check the following:
- The TV is powered on and set to the appropriate input source for the TV Box.
- The TV Box is powered on and tuned to an authorized cable channel.
- All video cables between the TV Box and the TV are firmly connected.
- The coaxial cable feed is firmly connected to the TV Box and the wall jack.
- If you have checked all of the above and you are still having trouble, then please also check these:
- If the TV Box video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source.
- Ensure the TV Box video output is connected to a TV through an HDMI or component cable connection.
- Turn the TV power off.
- Turn the TV Box power off.
- Wait one second and then turn the power back on for both devices.
If you are still experiencing problems, please contact us.