Message
This article provides instructions on resolving the "XRE - 06013" error. When this error occurs, you will see the following message on your device:
- "Sorry, we're having some trouble. A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted."
Solution
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart Your X1 TV Box.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.