Learn how to resolve Xfinity X1 error code APPS-04252, which occurs when your X1 TV Box fails to retrieve your Xfinity Internet data usage. The following message will appear on your TV:
- "Sorry, we're having some trouble. Please give us a few minutes and try again or use the Xfinity app to view your usage anytime."
Next Steps
To resolve this issue, you may need to exit and reopen the Xfinity My Account app on your X1 TV Box. You can also try restarting your TV Box. For more information, see about restarting your X1 TV Box.If you continue to experience issues, contact us using the method that is most convenient for you:
- Chat with us online.
- Call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.