This article provides instructions on resolving the XRE-03096 error.
When this error occurs, you'll see the following message on your TV:
- "Sorry, we ran into a problem. This recording isn't available right now. Please try again later."
Next steps
Attempt to access the recording again at a later time.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.