Message
This document provides instructions for solving the "APPS - 04230" error when using the Xfinity My Account app for Xfinity X1.
Solution Code
To resolve this issue:
- Ensure your Xfinity wireless gateway is working properly, which may include restarting your gateway. For instructions, visit Restart Your Wireless Gateway, Modem or Router.
- Exit and reopen the Xfinity My Account app.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.