Video error messages are a result of occasional system and account issues. These messages give a simple overview of what might have happened and what is the simplest solution you can do to resolve the issue yourself. We suggest that you follow these solutions to keep from the inconvenience of having to contact us for resolution. These common solutions are what we have used to resolve the issue that is resulting in the error. Any solution attempts before contacting us will save you time and potentially get you back to enjoying your entertainment experience.
When this error occurs, you’ll see the following message:
"Something’s not working. Sorry about that. We’ll have this fixed shortly so please try again later. RDK-03036."
Common solutions
- Ensure that the connections are tight, if applicable.
- Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in.
- If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. For more information, please see Restart Your TV Box.
Next steps
Occasionally we do experience issues that might take some additional time to resolve. If you continue to experience the same issue(s) after four hours, please utilize the Xfinity Assistant 24/7 for additional help and to chat with an agent.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.