XHS-8002 — Check Network Connection — X1 error message

This article provides instructions on resolving the "XHS-8002" error with the Xfinity Home app for Xfinity X1.

When this error occurs, you will see the following message:

• "Check Network Connection. Your XFINITY Home system has lost its network connection. Please reconnect before using this app. General Error - XHS - 8002."

Next steps

To resolve this issue, please follow these steps:

1. Exit the Xfinity Home app for X1.
2. Relaunch the app.
   
   

If you continue to experience issues, please contact us using the method that is most convenient for you.