This article provides instructions on resolving the X1 XRE-00071 "GUIDE_PERSONALIZATION_STEP_FAILED" error.
You may see the following messages:
- "We're having trouble connecting to the X1 Platform.
This may be temporary so please check back shortly to try again." - "Sorry, we're having some trouble.
This may be temporary so please try again."
Next steps
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.