When this error occurs, you'll see the following message:
"Sorry we're having some trouble. This channel is not available at the moment. Please select another channel and try this one a little later."
Next steps
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.