Message
XRE-03121 is caused by a temporary system interruption or account issue.
“Sorry, there seems to be a problem here. If you've made changes to your account recently, the updates may still be in process. If you haven't made any changes, please try watching another channel or try again later. XRE-03121”
Common solutions
Did you know there’s a simple way to resolve most issues?
The Xfinity Assistant can guide you through troubleshooting steps, schedule an appointment, or connect you with an agent if needed.
Click the Xfinity Assistant or scan the QR code with your smartphone to get started.
You can also try the following:
- Ensure all TV connections are tight, if applicable.
- Perform a System Refresh with the following steps:
- Say “Refresh” or “System Refresh” into your Xfinity Voice Remote.
- Wait for the system to complete the refresh.
- Unplug your TV Box for one to two minutes and then plug it back in.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.