XRE-07014 - Sorry, we're having some trouble - X1 Error Message

This article provides instructions on resolving the "XRE - 07014" error, which may occur while attempting to access Xfinity On Demand programming details during a temporary X1 outage.

Steps to Resolve Issue

When this error occurs, you'll see the following message:

• "Sorry, we're having some trouble. This program is not available to watch at the moment. Please try again in a few minutes.”
  
  

To resolve this issue, you may need to restart your TV Box. For more information, please see Restart Your X1 TV Box.

If you continue to experience issues, please contact us using the method most convenient for you.