“It looks like you have an outstanding balance on your account. Please pay your balance now before making any changes to your Xfinity service. It may take up to 24 hours for your payment to process. To continue, say ‘My Account’ into your voice remote."
Next steps
We are unable to process your request due to a past due balance on your account. To continue, you'll need to make a payment on your account.
To make a payment, please say, “My Account” into your TV voice remote to make a payment through your TV Box, visit xfinity.com on your computer or mobile device, or contact us.