If you received your X1 equipment as part of a Getting Started kit, it's important to install and activate your devices in the right order. Learn more below.
Activation order
- Wireless gateway
- If you received a wireless gateway, connect and activate it first.
- If you already have a wireless gateway, or you only ordered video services, connect and activate your X1 equipment now.
- Primary TV Box
- If you received one or more X1 TV Boxes, connect your primary TV Box first. The TV Box will be labeled as the primary in your Getting Started kit.
- Additional TV Boxes
- You should connect and activate additional TV Boxes after your wireless gateway (if part of your service) and your primary TV Box.
To see the contents of a Getting Started kit, visit what's in a Getting Started kit.
Need more help with your self-installation?
Search FAQs and get troubleshooting support at xfinity.com/selfinstall.
For help in Chinese, Korean, Vietnamese, or Tagalog, please call 1-855-955-2212.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.