Eligible Xfinity Internet customers who subscribed to xFi Complete prior to December 31, 2024, and leased Xfinity Advanced Gateway equipment are eligible for the Xfinity Technology Upgrade Program, which provides a newer Gateway three years aftersubscribing to xFi Complete.
Details
The Xfinity Technology (or Tech) Upgrade Program ("Program") is a program offered by Comcast Cable Communications Management, LLC ("Xfinity " or “Comcast”) that provides eligible Xfinity Internet customers (“you” or “your” or “Customer(s)” ) certain technology upgrades to their leased Xfinity Advanced Gateway equipment. Xfinity Internet customers who subscribed to xFi Complete prior to 12/31/2024 and meet the eligibility criteria are eligible for the Program, which provides a newer Gateway three years after subscribing to xFi Complete. These Terms and Conditions (“Terms”) apply to the Program.
1. Eligibility.
To be eligible for the Program, you must:
(a) Be a current Xfinity post-pay Internet residential customer, excluding customers on the Internet Essentials tier of service, who subscribed to xFi Complete (as may be revised by Comcast, the “Qualifying Services”) prior to 12/31/2024 and has a current and active Xfinity individual-based account in good-standing (“Account”);
(b) Be 18 years of age or older and a legal resident of a State within the United States where the Program is available;
(c) Lease an Xfinity gateway or modem (“Gateway”); and
(d) Maintain the Qualifying Service(s) and continue to lease an Xfinity Gateway continuously for three years after activating the Qualifying Service(s).
The Program applies only to one Gateway under a single residential Account while the Program is in effect and is limited to the primary Account holder. Customers who only receive Xfinity services through bulk or similar accounts, agreements, or arrangements through which services are paid by a third party, are not eligible to participate in the Program unless such customers have established individually billed Accounts and satisfy the above-referenced eligibility requirements under that Account.
Employees of Comcast who receive Xfinity courtesy services are not eligible to participate in the Program with respect to the address at which they receive Xfinity courtesy services.
2. Gateway Upgrade.
Subject to the Program terms, you will be eligible to receive an upgrade to your Xfinity Gateway to a more recent Xfinity Gateway once during a three-month period three years after the later of the following: (1) the date the Qualifying Services were added to your Account, or (2) if you have received a new Xfinity Gateway since adding the Qualifying Services to your Account, the date your current Xfinity Gateway was added to your Account. For example, if you added the Qualifying Services on April 1, 2022, you can redeem your upgrade from April 1, 2025 to June 30, 2025.
Comcast will notify you (either through email or other means as Comcast shall determine) when your Xfinity Gateway upgrade is available. To receive the upgrade, you must follow the instructions Comcast will provide to you and redeem the upgrade within the three month period specified in the notice. After the three month period expires, you will no longer be eligible for a Gateway upgrade.
The Gateway upgrade is limited to a more recent Gateway leased by Comcast and will include any additional or new features included with the upgraded Gateway. The upgraded Gateway will not necessarily be an upgrade to our then most advanced Gateway. The Gateway provided as an upgrade will depend on factors including your Xfinity Internet provisioned speed, the model Gateway currently leased by you, inventory and other factors. If you're eligible for an upgrade and your then current Gateway is Comcast’s XB8 model or newer, the Gateway will not be upgraded.
Upgraded Gateways shall be subject to availability at the time of your eligibility. Comcast may in its discretion use new or refurbished equipment in connection with your upgrade. You may not substitute the benefits of this Program for cash, a cash equivalent or any other consideration.
Other Upgrades.
Comcast may replace and/or upgrade Gateways and other Comcast leased equipment outside of the Program in connection with our service and in servicing customers. For example, Comcast upgrades Comcast-leased Gateways which are not capable of achieving the Internet speeds offered by Comcast. During service calls, or if you move and continue to receive Comcast service, Comcast may replace leased equipment with comparable equipment. If comparable equipment is unavailable, Comcast may provide upgraded equipment, and Comcast may replace or upgrade equipment which is under warranty. More information about these equipment practices is available at Xfinity equipment updates online. These equipment replacements and upgrades may be sufficient for your needs, and depending on your service needs and preferences, you may not need the benefits of this Program.
If your Gateway is upgraded for the above-described or any other reasons during the three-year period, then you will not be eligible for a Gateway upgrade through the Program. If your Gateway is replaced with the same or similar Gateway, the original three-year period continues. If you move and keep your Qualifying Services and the same Gateway, the three-year period continues. If for any reason you disconnect Qualifying Services or cease to lease an Xfinity Gateway, Program eligibility terminates.
3. Program Changes and/or Termination: Comcast may, in its sole discretion, alter, limit, and/or modify, these Terms, Program rules, regulations, benefits, eligibility, and/or any feature of the Program, or may terminate the Program entirely at any time in its sole discretion, with or without notice. Program changes may be posted at our internet service or other web site designated by Comcast. It is your responsibility to check and review these Terms from time to time to keep informed of any changes.
4. Additional Provisions: These Terms incorporate and supplement the Xfinity Residential Services Agreement (including, without limitation Paragraph 13 of the Xfinity Residential Services Agreement – Binding Arbitration, and Class/Collective/Representative Action/Relief Waiver), Additional Xfinity Internet & Xfinity Voice Terms, and Comcast Xfinity Customer Privacy Policy, and in the event of a conflict with these Terms, the Xfinity Residential Services Agreement, Additional Xfinity Internet & Xfinity Voice Terms, and Comcast Xfinity Customer Privacy Policy shall control.