Technology and innovation have always been at the heart of what we do. We've reimagined the entertainment you love and we're committed to doing the same for your entire experience.
Our commitment to every customer:
- Respect your time
- Simplify your experience
- Make things right if we fall short
The Xfinity Customer Commitment
We take pride in our products, which is why we offer a 30-day money-back guarantee for Xfinity TV, Internet, Pro Protection, and Voice services, and a 14-day money-back guarantee for Xfinity Mobile services and devices.
We deliver service on your terms, including 24/7 support, easy self-service tools on any device and two-hour appointment windows.
From our products to our people, we're committed to delivering the best experience possible so you can do more and enjoy more of what you love.
Important information for Xfinity TV, Internet, Voice and Home customers exercising the 30 day money back guarantee for a recent service change: The 30 day money back guarantee only covers the charges for the services that were changed. If your previous promotion, services or package are no longer available, we will assist you in finding comparable promotions, services or packages that best meet your interests and budget.
Important information for Xfinity Mobile customers: You have 14 days from the shipping or retail purchase date to cancel Xfinity Mobile service, return device(s) and receive a refund. Also, you have 14 days to exchange your device for another model (color, memory, etc.) or for an entirely different device.