Get ready for your Xfinity Home service visit with this checklist. You can also print out your checklist to give to the technician on the day of your installation.
Need to reschedule your appointment? Contact us.
To learn more about your Xfinity Home security system, visit our Xfinity Home Help and Support page.
- For an installation checklist for our other services, please see Prepare for a Service Visit.
- To learn more about your Xfinity Home security system, visit our Xfinity Home Help and Support page.
- To add an authorized decision-maker to your account (age 18 years or older) or reschedule your appointment, contact us.
- For login information, see Account Numbers, Usernames, Passwords and PINs.
- For permit information, see our Pro Protection System Permit page.
Day of installation checklist
To know what to expect during your Xfinity Home installation, please make sure you have the following ready prior to your appointment:- Make sure the account holder is home for the entire installation (three to four hours).
- Please contact us prior to the installation to add an authorized decision-maker to your account (age 18 years or older).
- The technician will advise you on how to customize your system to fit your family's needs plus walking you through the features of your new system.
- The technician will also ask you or your authorized decision-maker to assign a master code to arm and disarm your system.
- Have an internet-connected device ready, such as a smartphone or tablet, so you can download the Xfinity Home app.
- If you are an existing Xfinity customer, please have your primary Xfinity ID and password available in order to set up your Xfinity Home account.
- For more information, see Account Numbers, Usernames, Passwords and PINs.
- Be prepared to sign your agreement. Either you or your authorized decision-maker (age 18 years or older) must be present to sign the Residential Alarm Installation and Service Agreement.
- Identify emergency contacts.
- You or your authorized decision-maker (age 18 years or older) will need to provide at least two emergency contacts' names and phone numbers. Three emergency contacts are preferred.
- These contacts should be you and/or a family member or a trusted friend. The installer will set up your emergency contacts at the time of installation.
- If an alarm is triggered, the central monitoring station will call the emergency contacts on file to authorize next steps.
- You or your authorized decision-maker (age 18 years or older) will need to provide at least two emergency contacts' names and phone numbers. Three emergency contacts are preferred.
- You may be required to obtain an alarm registration or permit for your Xfinity Home security system.
- Contact your local police station to determine if you need a permit.
- If you do, be sure to add the permit to the Xfinity Home app.
- For more information, see our Pro Protection System Permit page.
- Contact your local police station to determine if you need a permit.
Need to reschedule your appointment? Contact us.
What to ask your technician
Be prepared to ask your technician the following questions:- How do I use my touchscreen?
- What can I do with the Xfinity Home app?
- How do I prevent false alarms?
- How do I remotely arm and disarm my system?
- What are Rules and how do I set them up?
To learn more about your Xfinity Home security system, visit our Xfinity Home Help and Support page.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.