How to Manage Your Comcast Appointment

Coronavirus (COVID-19) Alert:
Thank you for your patience as our in-person technician support varies from state to state in coordination with local guidelines. While our technicians are eager to help customers in all homes again, we must remain cautious. Decisions about permitting technicians inside homes, and for which services, will be made by our local team as conditions allow. For more information about your area and our COVID-19 response, visit xfinity.com/prepare.

For New Customers
Our technicians will complete all the necessary work outside to prepare your home for the new services; however, they will not be coming inside your home for the installation. On your scheduled installation date, they’ll return to leave a package at your door with your equipment and detailed activation instructions.

For Existing Customers
If none of your services are working at all, we’ll ensure you get re-connected by sending a technician in your home to work on the main outlet through which you receive your Xfinity services.

For any appointment that requires an in-home technician visit, please let us know if you, or anyone in your home, are sick or have been exposed to or are being treated or quarantined for the coronavirus so that we may reschedule it. For information about your Xfinity Services and our response to coronavirus, visit xfinity.com/prepare.


You can manage your Comcast appointment via SMS text message, visiting My Account online or by using the Xfinity My Account app or Xfinity X1 TV Box.

If you’re having service issues, you can try troubleshooting online before you make an appointment for technician to visit your home. Our online troubleshooting tools fix some of the most common Internet, TV and Voice issues quickly and easily.
If you tried troubleshooting and are still having problems, it’s time to schedule an appointment with us. See below for help on how to schedule and manage your appointment.

Quick Reference

How to Schedule an Appointment

In addition to calling our customer service team, there are two ways to schedule an appointment:
  1. Schedule an appointment via online chat.
  2. Visit your local Xfinity Store to schedule your appointment in person.
Already have an appointment scheduled and want to see if something sooner becomes available?
If you have an appointment scheduled and want to be placed on a waitlist for an earlier date or time, read about enrolling in our appointment waitlist.

Manage Appointment via SMS Text Messaging

Using your mobile phone, you can text us to view, reschedule or cancel an upcoming service appointment. You can also sign up for Appointment Waitlist.
  1. Once you schedule an appointment, you get a text if you have an SMS-capable phone number on your account.
  2. You can reply to the message with ‘appt’ to 266278 to see a variety of options to manage your existing appointment, including viewing, rescheduling or cancelling it.
  3. You'll also be able to sign up for Appointment Waitlist or check your Waitlist place in line by responding ‘waitlist’ to 266278.
  4. You’ll receive a reminder the day before your appointment, as well as real-time alerts about when our tech will arrive.

Manage Appointments via My Account Online

  1. Sign in to the Appointments section of My Account.
    Screen showing My Account Appointments section
     
  2. Your current appointment information, including your preferred contact phone number, will be displayed at the top of the page.
  3. To reschedule your appointment, select an available date and time from the calendar, then click Confirm.
    Note: You can only click Confirm once a new date and time has been selected. Service fees may apply.
  4. A confirmation message will appear, showing your new appointment time and confirming your address and phone number.

Manage Appointments via Xfinity My Account App for Mobile Phones

Using the Xfinity My Account app, you can reschedule or cancel an upcoming service appointment, as well as add it to your calendar. To cancel or reschedule on the day of the appointment, contact us.

Manage Your Upcoming Service Appointment

  1. Download the Xfinity My Account app from the Apple App Store or Google Play.
  2. Log in to the Xfinity My Account app.
  3. Your service appointment will display on the home screen.
    Xfinity My Account App home screen shows the next service appointment.
     
  4. Tap Modify appointment to reschedule or cancel your appointment. Select Add to calendar to have a reminder added to your device’s calendar.
  5. If you choose to reschedule, a list of available dates and times will be displayed.
  6. After rescheduling, you’ll see a confirmation with the new time and the option to add the appointment to your calendar.
    The Xfinity My Account App will show when an appointment has been rescheduled.

Manage Appointments from your X1 TV Box

When you have a repair or installation appointment scheduled with Comcast, the Appointment Scheduled tile is displayed in the Xfinity My Account app (located in the X1 Apps menu).
  1. Press the arrow keys on the remote to highlight the Appointment Scheduled icon.
  2. The appointment date and time will automatically display below the icon. For further details, press the OK button on your remote.
    My Account TV app with appointment scheduled icon displayed.

​Reschedule or Cancel an Xfinity Repair Appointment via X1

  1. Open the Xfinity My Account app on your TV and go to the Appointment Details screen to view your current appointment.
    My Account TV app appointment details screen with current appointment showing.
     
  2. On the day of the appointment, your appointment window will be narrowed to provide you with a better idea of what time the technician will arrive.
    • If you need to reschedule, highlight Reschedule and press the OK button.
    • To cancel the appointment, select Cancel Appointment and press OK.
  3. For rescheduling, you have the option to choose the available date and time that works best for you. Press the left or right arrow keys to choose the date, and press the up or down arrow keys to choose the time.
  4. Press OK to confirm the new appointment.
    Note: If our technician is running late, you'll have the option to Reschedule or Cancel as well as the option to learn about our On Time Guarantee.