Find answers to your Xfinity On Campus billing and payment questions below.
FAQs
When am I billed for premium subscriptions?Xfinity On Campus premium subscriptions are billed monthly and will charge your credit card every month on the date you signed up. They require no contract and can be canceled at any time.
You control how many months you want an upgraded channel or package. You’ll receive an email alert a few days prior to your monthly renewal date to let you know your credit card will be charged again.
Notes: If you’d like to know your next billing date, current subscriptions or credit card information, you can log in to xfinityoncampus.com and view your billing information on the Account page.
You’ll only be billed if you sign up for a subscription service.
What are acceptable forms of payment?Xfinity On Campus accepts American Express, Discover Card, MasterCard and Visa. All transactions and data are sent to secure servers using 128-bit encryption, via Secured Sockets Layer (SSL).
How do I change or update my credit card information?
You can change or update your credit card information from the Account section on xfinityoncampus.com.
Select the Payment tab and choose from:
- Add a credit card
- Edit an existing card
- Delete a card
From here you can also change your default payment card if you have multiple cards.
Why was my payment declined?
There could be several reasons why a credit card is being declined. Make sure your credit card number, expiration date and verification code are correct.
If the denial being returned from your credit card company is "Address Verification Failed," the address you're entering doesn't match that of your credit card. Try another credit card or contact your credit card company to get a better understanding of the error message.
Why are there multiple charges on my credit card?
This may be an issue with your credit card company. If you experienced a payment failure (e.g., due to an invalid address,) your credit card company charged you an authorization charge. Once the issue was corrected, they subsequently charged you for the actual purchase. Contact your credit card company directly and discuss this matter with them.
How do I get support?
If you’re unable to solve your connectivity, speed, or service issue, please follow the steps below. You’ll need to be in your campus housing with the device that’s experiencing issues to follow these steps.
- Go to xfinityoncampus.com and sign in.
- Go to the Support tab.
- Select the Live Chat icon. From there, you’ll be able to connect to a live chat agent for help. You’ll need:
- Your university email address.
- Your campus housing address.
- Your dorm number (if applicable).
- Your phone number.
Note: If you’re contacting us again for an existing issue, please have the ticket number for that issue ready.