Xfinity On Campus — How do I upgrade my internet speed?

If you’re an Xfinity On Campus student, see information on upgrading your internet speed below.

Xfinity On Campus provides Xfinity Internet and Xfinity Stream services to university students that are living on campus.

FAQs

How do I upgrade my Internet speed?
Universities can partner with Xfinity to provide Xfinity Internet for campus-wide WiFi. Students will have dormitory or in-unit WiFi and community-wide WiFi for seamless roaming and connectivity.

If your campus has Xfinity WiFi, you will see a Manage WiFi button on your university’s Xfinity On Campus home page. Or, when you log in to xfinityoncampus.com, you will see your base included internet speed with upgrade options.

The Base Speed is the WiFi speed provided by your university.

To upgrade, click on the speed tier you want and enter your payment information. You will receive confirmation that your speed has been upgraded.

Notes:

• Upgrading speeds is not part of your base university internet service, but is purchased separately.
• The cost varies by speed tier selected.
• The upgraded internet services will be billed directly to you through a credit card.
• Payment for services will be your sole responsibility, not the school’s.
• Comcast Terms and Conditions apply.
  
  

When am I billed?
Xfinity On Campus subscriptions are billed monthly and will charge your credit card every month on the date you signed up. They require no contract and can be canceled at any time.

You control how many months you want an upgrade. You’ll receive an email alert a few days prior to your monthly renewal date to let you know your credit card will be charged again.

• If you would like to know your next billing date, current subscriptions or credit card information, you can log in to Xfinity On Campus and view your billing information in the Account page.
• You will only be billed if you sign up for an additional service.
  
  

How do I get support?
If you’re unable to solve your connectivity, speed or service issue, please follow the steps below. You’ll need to be in your campus housing with the device that’s experiencing issues to follow these steps.

1. Go to xfinityoncampus.com and sign in.
2. Go to the Support tab.
3. Select the Live Chat icon. From there, you’ll be able to connect to a live chat agent for help. You’ll need your:
   • University email address.
   • Campus housing address.
   • Dorm number (if applicable).
   • Phone number.

Note: If you’re contacting us again for an existing issue, please have the ticket number for that issue ready.