To avoid standalone mobile fees for unlimited talk and text on your Xfinity Mobile bill and have the freedom to add lines to your account, you must maintain either Xfinity Internet, Xfinity Voice, or Xfinity TV service. Currently, Xfinity Home is not a qualifying service.
If you move to an area where other Xfinity services are not available or cancel those services entirely, you will be able to maintain your Xfinity Mobile, but there will be some changes to your Xfinity Mobile account, including a monthly standalone mobile fee.
Moving your Xfinity Internet, Xfinity Voice, or Xfinity TV services to a new address
Your Xfinity Mobile account is tied to the account we have on file for your other Xfinity services, such as Xfinity Internet, Xfinity Voice, and Xfinity TV.
If you move and change the address where you're receiving these Xfinity services, your Xfinity Mobile account needs to be updated as well. For most customers, the update will occur automatically within one to two weeks of moving.
We make things simple by keeping your username and password the same for all Xfinity services, including Xfinity Mobile. If you have trouble logging in to your Xfinity app or online account after moving, it may be because you created a new Xfinity ID or password for your Xfinity services when you moved.
If your move is complete and you think your Xfinity Mobile account has not automatically updated, or if you created new account credentials when you moved, call us at 1-888-936-4968 so we can verify your new information and link all your Xfinity accounts.
Moving to an address where other Xfinity services aren't available or canceling your other Xfinity services
If you're on our latest price plan and move to a new address that doesn't qualify for Xfinity Internet, Xfinity Voice, Xfinity TV, or if you cancel these services for any reason, you'll see a $25 per month standalone mobile fee per account on future Xfinity Mobile bills. If you’re not on our latest plan, you’ll see a $25 per month standalone mobile fee per line on future Xfinity Mobile bills.
New lines and device payment plans (DPPs)
Although you can keep your Xfinity Mobile service without having Xfinity Internet, Xfinity Voice, or Xfinity TV, you can't add new lines or purchase new devices on DPPs right away.
To become eligible to add new lines and purchase devices on DPP, you must have:
- Your Xfinity Mobile-only service for at least six months, currently active, and in good standing.
- No late payments over the last 12 months.
- No outstanding balance remaining for your Xfinity Internet, Xfinity Voice, Xfinity Home, or Xfinity TV services.
- Verified the primary user’s new home address at the time of requesting to add a line or purchase a device on a DPP and consent to an external credit check.
You can purchase a new device for an existing line at any time; however, you must pay for it in full if not eligible for DPP. You can also bring your own device to an eligible existing line at any time.
These limitations remain in effect unless you add Xfinity Internet, Xfinity Voice, or Xfinity TV service back on your account. Currently, Xfinity Home is not a qualifying service.