Solution code
When this error occurs, you will see the following message:
- "We're sorry, but this content is not playable on this device"
This is an Android device-only error that indicates that the device you are trying to use is currently incompatible with our Adobe Player. The Xfinity Stream app is not supported on iCraig or Nextbook Android devices.
If you continue to experience issues, contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.