The Xfinity TV Remote app is retired. It has been removed from the Apple Store and Google Play, and is no longer available for download. If you have the app installed on your mobile device, you will be unable to use it. You may find the app non-functional and/or may encounter various error messages when attempting to use it.
As an alternative to the Xfinity TV Remote app, you can use the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com on any mobile device. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did. Please note that the Web Remote is not compatible with Xumo Stream Boxes.
In addition, the Xfinity Voice Remote is available for Xfinity X1, Xfinity Flex, or Xumo Stream Box customers. You can order one to be shipped through Xfinity Assistant (accessory shipping and handling fee may apply). Or you can visit an Xfinity Retail Store to pick one up in person (free of charge). For customers with accessibility needs, large-button remotes are available through the Accessibility Support Center for Customers with Disabilities.