If your Xfinity Home system or touchscreen has lost network connectivity or it's in offline mode, certain features of your Xfinity Home service may not be fully functional. Follow the steps below to restore your connection to the internet as soon as possible.
Check for common problems
- Make sure the touchscreen is plugged into a working power outlet that isn't controlled by a light switch.
- Make sure the power cable is plugged securely into the back of the touchscreen.
- Make sure the touchscreen is in its originally-installed location. Never move the touchscreen from its original location.
- Check your connection to the internet.
Check connection to the internet
Let's find out if your touchscreen is connected to the internet.
- On your Home screen:
- Swipe up to open the dashboard (if applicable), tap the gear icon, then tap Devices.
- Enter your four digit Master Keypad Code.
- On the Categories screen, tap Advanced Settings.
- Tap Connectivity.
- Tap Test Connectivity.
- Tap Next to start the test. If a connection passes the test, you will see a green check mark.
- If you see a red X, follow the on-screen instructions to restart your touchscreen.
Restart your touchscreen
- On your Home screen:
- Swipe up to open the dashboard (if applicable), tap the gear icon, then tap Devices.
- Enter your four digit Master Keypad Code.
- On the Categories screen, tap Advanced Settings.
- Tap Restart Touchscreen.
- Enter your four digit Master Keypad Code.
That's it — The touchscreen will take approximately one to three minutes to restart.
Additional information
Visit our Online Support Center to find common solutions.
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