With Xfinity On Demand, you can purchase or rent digital copies of movies and TV shows through your TV Box, streaming TV Box, the Xfinity Stream website, app or connected TVs.
If you experience an issue with your Xfinity On Demand purchase or rental, you may be eligible for an online credit.
Eligibility
To qualify for the digital Xfinity On Demand credit, you must:
- Have watched the purchased or rented content for less than 10 minutes of combined view time.
- Have rented or purchased the content within the last 120 days.
- Request a credit for only one rental or purchase, with a value of $30 or less.
If you used a coupon to rent or purchase content, the title isn’t eligible for the online credit even if the coupon didn't cover the full amount. Additionally, pay per view (PPV) purchases aren’t eligible.
Request a credit for your Xfinity On Demand purchase or rental
On xfinity.com
- Sign in to your account using your Xfinity ID and password.
- Select Request a credit in the BILLING SUPPORT section.
- Select Request On Demand credit.
- Review the title you selected, then click Get Account Credit.
- Review the confirmation page. You can also view the credit on the Billing page of your account.
If the title isn’t eligible for a credit, you’ll see a corresponding message.
In the Xfinity app
- Sign in to the Xfinity app using your Xfinity ID and password.
- Select the Account tab.
- Select Bill details.
- Scroll to the Billing support section.
- Select On Demand sredits.
- Review the title you selected, then click Get Account Credit.
- Review the confirmation page. You can also view the credit on the Billing page of your account.
If the title isn’t eligible for a credit, you’ll see a corresponding message.