XRE-00314 — Non-pay disconnect — X1 and Flex error message

Next steps

If you want to use Xfinity X1 or Xfinity Flex , you'll need to make a payment to restore your service. You can do so using your account or by contacting us. If you think you’re seeing this message in error, restart your TV Box/Flex streaming TV Box

X1 TV Boxes with a power button:

1. Press and hold the power button on the front of your TV Box for two seconds.
2. Release the button and wait two additional seconds.
3. Press the power button once more to turn your TV Box back on. Your service should come back on within a few minutes.
   
   

For X1 TV Boxes and Flex Streaming TV Boxes without a power button:

1. Unplug the TV Box for 10 seconds.
2. Plug the TV Box back in.
3. You can also restart your TV Box from your account.
   • See Restarting your Xfinity X1 TV Box for more information.
     
     

If you continue to experience issues, contact us using the method most convenient for you.