You’ll receive the following message if you attempt to tune to a channel that is not available with your subscription.
- “You don’t have access to this channel. Check out the X1 Guide to see what you can watch now.
Go to X1 Guide.”
Next steps
If you receive this message, select Go to X1 Guide to access channels available with your subscription.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.