This article provides instructions on resolving the "XRE - 00285" error, which occurs while trying to activate a new X1 TV Box.
Steps to resolve issue
When this error occurs, you will see the following message:
- "Sorry but you are out of attempts. Let's take a step back, and try a different approach. Please try again.”
To resolve this issue, you may need to restart the TV Box. For more information, see X1: Restart Your X1 TV Box as well as the X1 Activation Process Overview.
If you continue to experience issues, please visit our Discussion Forum Community from any Internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.
Or, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.